• Chic21's online returns portal can only be used to return items purchased online at Chic21.myshopifycom.
  • You will be responsible for covering the shipping costs to return your item(s).
  • Items must be sent back within 30 days of the delivery date.
  • Items must be unworn, unwashed, and in original condition (including all paperwork, packaging, accessories) with tags attached.

  • Please allow 5-7 business days for us to process your return once it is received by our Distribution Center.
  • Chic21 is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.

    Several types of goods are exempt from being returned. Perishable goods such as Lingerie, wearable clothes, broken things, makeup item cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

    Additional non-returnable items: 
    - Gift cards 
    - toys 
    - Some health and personal care items 

    To complete your return, we require a receipt or proof of purchase. 
    Please do not send your purchase back to the manufacturer. 

    There are certain situations where only partial refunds are granted (if applicable) 
    - Book with obvious signs of use 
    - Any item not in its original condition is damaged or missing parts for reasons not due to our error 
    - Any item that is returned more than 30 days after delivery 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 

Late or missing refunds (if applicable) 

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 

Next, contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please contact us at support@Chic21.com. 

Sale items (if applicable) 

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. 

Exchanges (if applicable) 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@Chic21.com and send your item to: Chic21, 2134 Amsterdam Avenue, New York NY 10032, United States. 

Gifts 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping


To return your product, you should mail your product to: Chic21, 11923 NE Sumner St STE 789636, portland OR 97220, United States. 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.